Quantifying Post-Purchase Service Satisfaction: A Topic–Emotion Fusion Approach with Smartphone Data

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Detalles Bibliográficos
Publicado en:	Big Data and Cognitive Computing vol. 9, no. 5 (2025), p. 125
Autor principal:	Guo Peijun
Otros Autores:	Li, Huan, Xinyue, Mo
Publicado:	MDPI AG
Materias:	Customer services Customer satisfaction Analytic hierarchy process Deep learning Food Multiple criterion Data mining Product design User generated content Data envelopment analysis Emotions Feedback Product development Consumers Design engineering Sentiment analysis User satisfaction Clustering Product reviews User groups Decision making Quality of service Electronic commerce Natural language processing Design factors
Acceso en línea:	Citation/Abstract Full Text + Graphics Full Text - PDF
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