Quantifying Post-Purchase Service Satisfaction: A Topic–Emotion Fusion Approach with Smartphone Data

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書目詳細資料
發表在:	Big Data and Cognitive Computing vol. 9, no. 5 (2025), p. 125
主要作者:	Guo Peijun
其他作者:	Li, Huan, Xinyue, Mo
出版:	MDPI AG
主題:	Customer services Customer satisfaction Analytic hierarchy process Deep learning Food Multiple criterion Data mining Product design User generated content Data envelopment analysis Emotions Feedback Product development Consumers Design engineering Sentiment analysis User satisfaction Clustering Product reviews User groups Decision making Quality of service Electronic commerce Natural language processing Design factors
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