Quantifying Post-Purchase Service Satisfaction: A Topic–Emotion Fusion Approach with Smartphone Data

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Publié dans:	Big Data and Cognitive Computing vol. 9, no. 5 (2025), p. 125
Auteur principal:	Guo Peijun
Autres auteurs:	Li, Huan, Xinyue, Mo
Publié:	MDPI AG
Sujets:	Customer services Customer satisfaction Analytic hierarchy process Deep learning Food Multiple criterion Data mining Product design User generated content Data envelopment analysis Emotions Feedback Product development Consumers Design engineering Sentiment analysis User satisfaction Clustering Product reviews User groups Decision making Quality of service Electronic commerce Natural language processing Design factors
Accès en ligne:	Citation/Abstract Full Text + Graphics Full Text - PDF
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