Quantifying Post-Purchase Service Satisfaction: A Topic–Emotion Fusion Approach with Smartphone Data

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Bibliografische gegevens
Gepubliceerd in:	Big Data and Cognitive Computing vol. 9, no. 5 (2025), p. 125
Hoofdauteur:	Guo Peijun
Andere auteurs:	Li, Huan, Xinyue, Mo
Gepubliceerd in:	MDPI AG
Onderwerpen:	Customer services Customer satisfaction Analytic hierarchy process Deep learning Food Multiple criterion Data mining Product design User generated content Data envelopment analysis Emotions Feedback Product development Consumers Design engineering Sentiment analysis User satisfaction Clustering Product reviews User groups Decision making Quality of service Electronic commerce Natural language processing Design factors
Online toegang:	Citation/Abstract Full Text + Graphics Full Text - PDF
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