Quantifying Post-Purchase Service Satisfaction: A Topic–Emotion Fusion Approach with Smartphone Data

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Detalhes bibliográficos
Publicado no:	Big Data and Cognitive Computing vol. 9, no. 5 (2025), p. 125
Autor principal:	Guo Peijun
Outros Autores:	Li, Huan, Xinyue, Mo
Publicado em:	MDPI AG
Assuntos:	Customer services Customer satisfaction Analytic hierarchy process Deep learning Food Multiple criterion Data mining Product design User generated content Data envelopment analysis Emotions Feedback Product development Consumers Design engineering Sentiment analysis User satisfaction Clustering Product reviews User groups Decision making Quality of service Electronic commerce Natural language processing Design factors
Acesso em linha:	Citation/Abstract Full Text + Graphics Full Text - PDF
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