Navigating online order fulfillment failures: Impacts on future customer behavior and the role of retailer mitigation

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Bibliographic Details
Published in:	Journal of Retailing vol. 101, no. 3 (Sep 2025), p. 382-409
Main Author:	Amorim, Pedro
Other Authors:	Eng-Larsson, Fredrik, Rooderkerk, Robert P.
Published:	Elsevier Limited
Subjects:	Reimbursement Retail stores Drug stores Economic impact Literature reviews Customers Customer retention Order processing Grocery stores Consumer behavior Out of stock Electronic commerce
Online Access:	Citation/Abstract Full Text - PDF
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