Navigating online order fulfillment failures: Impacts on future customer behavior and the role of retailer mitigation

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I whakaputaina i:	Journal of Retailing vol. 101, no. 3 (Sep 2025), p. 382-409
Kaituhi matua:	Amorim, Pedro
Ētahi atu kaituhi:	Eng-Larsson, Fredrik, Rooderkerk, Robert P.
I whakaputaina:	Elsevier Limited
Ngā marau:	Reimbursement Retail stores Drug stores Economic impact Literature reviews Customers Customer retention Order processing Grocery stores Consumer behavior Out of stock Electronic commerce
Urunga tuihono:	Citation/Abstract Full Text - PDF
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