An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

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Detalles Bibliográficos
Publicado en:	Mathematical Problems in Engineering vol. 2018 (2018)
Autor principal:	Türker, Turgay
Otros Autores:	Demiriz, Ayhan
Publicado:	John Wiley & Sons, Inc.
Materias:	Integer programming Scheduling Computer science Studies Resource allocation Operators Linear programming Integrated approach Literature reviews Constraint modelling Computer simulation Call centers Workforce planning Workforce Production scheduling Labor costs Cost control Operations research Engineering
Acceso en línea:	Citation/Abstract Full Text Full Text - PDF
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