An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

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Detaylı Bibliyografya
Yayımlandı:	Mathematical Problems in Engineering vol. 2018 (2018)
Yazar:	Türker, Turgay
Diğer Yazarlar:	Demiriz, Ayhan
Baskı/Yayın Bilgisi:	John Wiley & Sons, Inc.
Konular:	Integer programming Scheduling Computer science Studies Resource allocation Operators Linear programming Integrated approach Literature reviews Constraint modelling Computer simulation Call centers Workforce planning Workforce Production scheduling Labor costs Cost control Operations research Engineering
Online Erişim:	Citation/Abstract Full Text Full Text - PDF
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