An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

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Bibliográfalaš dieđut
Publikašuvnnas:	Mathematical Problems in Engineering vol. 2018 (2018)
Váldodahkki:	Türker, Turgay
Eará dahkkit:	Demiriz, Ayhan
Almmustuhtton:	John Wiley & Sons, Inc.
Fáttát:	Integer programming Scheduling Computer science Studies Resource allocation Operators Linear programming Integrated approach Literature reviews Constraint modelling Computer simulation Call centers Workforce planning Workforce Production scheduling Labor costs Cost control Operations research Engineering
Liŋkkat:	Citation/Abstract Full Text Full Text - PDF
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