An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

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Bibliografische gegevens
Gepubliceerd in:	Mathematical Problems in Engineering vol. 2018 (2018)
Hoofdauteur:	Türker, Turgay
Andere auteurs:	Demiriz, Ayhan
Gepubliceerd in:	John Wiley & Sons, Inc.
Onderwerpen:	Integer programming Scheduling Computer science Studies Resource allocation Operators Linear programming Integrated approach Literature reviews Constraint modelling Computer simulation Call centers Workforce planning Workforce Production scheduling Labor costs Cost control Operations research Engineering
Online toegang:	Citation/Abstract Full Text Full Text - PDF
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