An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

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Pubblicato in:	Mathematical Problems in Engineering vol. 2018 (2018)
Autore principale:	Türker, Turgay
Altri autori:	Demiriz, Ayhan
Pubblicazione:	John Wiley & Sons, Inc.
Soggetti:	Integer programming Scheduling Computer science Studies Resource allocation Operators Linear programming Integrated approach Literature reviews Constraint modelling Computer simulation Call centers Workforce planning Workforce Production scheduling Labor costs Cost control Operations research Engineering
Accesso online:	Citation/Abstract Full Text Full Text - PDF
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