An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

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Publié dans:	Mathematical Problems in Engineering vol. 2018 (2018)
Auteur principal:	Türker, Turgay
Autres auteurs:	Demiriz, Ayhan
Publié:	John Wiley & Sons, Inc.
Sujets:	Integer programming Scheduling Computer science Studies Resource allocation Operators Linear programming Integrated approach Literature reviews Constraint modelling Computer simulation Call centers Workforce planning Workforce Production scheduling Labor costs Cost control Operations research Engineering
Accès en ligne:	Citation/Abstract Full Text Full Text - PDF
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