An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

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Bibliografski detalji
Izdano u:	Mathematical Problems in Engineering vol. 2018 (2018)
Glavni autor:	Türker, Turgay
Daljnji autori:	Demiriz, Ayhan
Izdano:	John Wiley & Sons, Inc.
Teme:	Integer programming Scheduling Computer science Studies Resource allocation Operators Linear programming Integrated approach Literature reviews Constraint modelling Computer simulation Call centers Workforce planning Workforce Production scheduling Labor costs Cost control Operations research Engineering
Online pristup:	Citation/Abstract Full Text Full Text - PDF
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