An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

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I whakaputaina i:	Mathematical Problems in Engineering vol. 2018 (2018)
Kaituhi matua:	Türker, Turgay
Ētahi atu kaituhi:	Demiriz, Ayhan
I whakaputaina:	John Wiley & Sons, Inc.
Ngā marau:	Integer programming Scheduling Computer science Studies Resource allocation Operators Linear programming Integrated approach Literature reviews Constraint modelling Computer simulation Call centers Workforce planning Workforce Production scheduling Labor costs Cost control Operations research Engineering
Urunga tuihono:	Citation/Abstract Full Text Full Text - PDF
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