An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

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Dades bibliogràfiques
Publicat a:	Mathematical Problems in Engineering vol. 2018 (2018)
Autor principal:	Türker, Turgay
Altres autors:	Demiriz, Ayhan
Publicat:	John Wiley & Sons, Inc.
Matèries:	Integer programming Scheduling Computer science Studies Resource allocation Operators Linear programming Integrated approach Literature reviews Constraint modelling Computer simulation Call centers Workforce planning Workforce Production scheduling Labor costs Cost control Operations research Engineering
Accés en línia:	Citation/Abstract Full Text Full Text - PDF
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