An Integrated Approach for Shift Scheduling and Rostering Problems with Break Times for Inbound Call Centers

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Bibliographic Details
Published in:	Mathematical Problems in Engineering vol. 2018 (2018)
Main Author:	Türker, Turgay
Other Authors:	Demiriz, Ayhan
Published:	John Wiley & Sons, Inc.
Subjects:	Integer programming Scheduling Computer science Studies Resource allocation Operators Linear programming Integrated approach Literature reviews Constraint modelling Computer simulation Call centers Workforce planning Workforce Production scheduling Labor costs Cost control Operations research Engineering
Online Access:	Citation/Abstract Full Text Full Text - PDF
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